Part-Time Hospital Front Desk Receptionist | Patient Concierge

Nuffield Health; Stoke-on-Trent; On-site; GBP 10,000 - 40,000; Part time

Job summary

A major healthcare charity in Stoke-on-Trent seeks a part-time bank Receptionist. This role involves welcoming patients, managing enquiries, and supporting the department's administrative tasks. Ideal candidates are empathetic and possess strong communication and IT skills. As a bank worker, you'll enjoy flexibility in your shifts, ensuring both your needs and those of the organization are met. Enjoy benefits like a pension scheme and discounted gym membership.

Benefits

Pension Scheme

Discounted gym membership

Holiday in line with the Working Time Directive

Qualifications

• Great communication, IT and keyboard skills.
• Experience in healthcare administration or reception is ideal.

Responsibilities

• Help people feel comfortable when they visit your department.
• Use your empathy and customer service skills to build positive relationships.
• Answer the phone, deal with enquiries and book appointments.
• Welcome patients in person, directing them to the appropriate rooms.
• Work closely with colleagues to ensure the department runs smoothly.
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions.

Skills

Communication skills

IT skills

Customer service

Empathy

Job description

A major healthcare charity in Stoke-on-Trent seeks a part-time bank Receptionist. This role involves welcoming patients, managing enquiries, and supporting the department's administrative tasks. Ideal candidates are empathetic and possess strong communication and IT skills. As a bank worker, you'll enjoy flexibility in your shifts, ensuring both your needs and those of the organization are met. Enjoy benefits like a pension scheme and discounted gym membership.