Part-Time Funeral Arrangements Specialist

Co-op Group; Widnes; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

30% off Co‑op branded products

10% off other brands in food stores

23 days holidays

pension with up to 10% employer

Employee Assistance Programme

virtual GP and eye tests

career development opportunities

Job summary

The Funeral Arranger role at Co-op in Widnes is part-time (18.75 hrs/week) at £13.47 per hour plus benefits. You’ll assist families by coordinating funeral arrangements, arranging visits, and ensuring a respectful, welcoming environment for clients.

No prior funeral industry experience is required as full training is provided. You’ll support clients, manage records, use digital systems, and assist with physical tasks as needed, all with empathy and professionalism.

Qualifications

• Good communication skills with clients and colleagues in writing and verbally.
• Able to handle numbers and basic calculations such as cash handling and invoicing.
• Keen eye for detail and accuracy, following regulatory policies.
• Proficient with IT devices and systems and able to learn new apps quickly.
• Passion for delivering great service and building relationships.
• High levels of empathy, discretion and care.
• Capable of performing physical tasks such as moving coffins with training.

Responsibilities

• Build and maintain positive relationships with clients and the community.
• Support clients in person and over the phone, arranging family visits and answering questions.
• Ensure the funeral home is clean, safe, and welcoming and report maintenance issues.
• Work with digital systems to manage client documentation, arrangements and invoicing.
• Refer regulated work to Funeral Plan Arrangers as required.
• Support with manual handling and preparation of the deceased for viewing.
• Update client management applications with accurate, timely information.

Skills

Communication skills

Numeracy

Attention to detail

IT skills

Empathy

Physical capability

Job description

The Funeral Arranger role at Co-op in Widnes is part-time (18.75 hrs/week) at £13.47 per hour plus benefits. You’ll assist families by coordinating funeral arrangements, arranging visits, and ensuring a respectful, welcoming environment for clients.

No prior funeral industry experience is required as full training is provided. You’ll support clients, manage records, use digital systems, and assist with physical tasks as needed, all with empathy and professionalism.