Compassionate Funeral Arranger & Client Liaison

Co-op Group; Sefton; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

30% off Co-op branded products and 10%

23 days holidays (pro rata)

Pension with employer contributions

Employee Assistance Programme

Virtual GP and eye tests

Career development opportunities

Staff discounts and supportive team

Stream pay app access

Job summary

Co-op Group Funeralcare in Southport is recruiting for a full-time role, 37.5 hours per week, Monday to Friday. The position offers a starting rate of £13.47 per hour plus benefits, with full training provided.

You will build relationships with clients, assist families, handle administrative tasks and use digital systems for client records and invoicing. No prior funeral industry experience needed; learn on the job while delivering compassionate, professional care.

Qualifications

• Good communication skills, both written and verbal.
• Ability to do basic arithmetic and cash handling.
• Attention to regulatory policies and accuracy.
• IT literacy across devices and applications.
• Passion for delivering great service and building relationships.
• High levels of empathy, discretion and care.
• Ability to perform physical tasks with training and equipment provided.

Responsibilities

• Build and maintain positive relationships with clients and the community.
• Support clients in person and over the phone, arrange family visits and answer questions.
• Ensure the funeral home is clean, safe and welcoming, and report maintenance needs.
• Use digital systems to manage client documentation, funeral arrangements and invoicing.

Skills

Communication

Numerical skills

Attention to detail

IT skills

Customer service

Empathy

Physical ability

Job description

Co-op Group Funeralcare in Southport is recruiting for a full-time role, 37.5 hours per week, Monday to Friday. The position offers a starting rate of £13.47 per hour plus benefits, with full training provided.

You will build relationships with clients, assist families, handle administrative tasks and use digital systems for client records and invoicing. No prior funeral industry experience needed; learn on the job while delivering compassionate, professional care.