Compassionate Funeral Arrangements Coordinator

Co-op; East Midlands; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

Holiday entitlement (23 days pro rata)

Employee Assistance Programme

Virtual GP & eye tests

Career development opportunities

Staff discounts on Co-op products

Job summary

Co-op is hiring a Funeral Arranger in Nottingham on a fixed-term 6-month contract. The role is full-time (37.5 hours per week) with a salary of £26,266 per year and benefits. Training is provided, and the team supports families through the funeral process with professionalism and care.

Applicants should have strong communication, numeracy and IT skills, with empathy and a commitment to high standards. The role involves some physical tasks and direct contact with the deceased as part of duties.

Qualifications

• Good communication with clients and colleagues.
• Ability to perform basic cash handling and invoicing.
• Attention to detail to ensure regulatory compliance.
• Good IT skills and ability to learn new systems.
• Passion for delivering great service.
• Empathy, discretion and care.
• Ability to carry out the physical elements of the role with training provided.

Responsibilities

• Build and maintain positive relationships with clients and the community.
• Support clients in person and over the phone, arranging visits and answering questions.
• Keep the funeral home clean, safe and welcoming, reporting maintenance issues.
• Work with digital systems to manage client documentation, arrangements and invoicing.
• Ensure regulated work like selling funeral plans is referred to Funeral Plan Arrangers.
• Assist with manual handling of coffins and care of the deceased.
• Update client management applications with timely information.

Skills

Communication

Numeracy

Attention to detail

IT skills

Empathy

Physical ability

Job description

Co-op is hiring a Funeral Arranger in Nottingham on a fixed-term 6-month contract. The role is full-time (37.5 hours per week) with a salary of £26,266 per year and benefits. Training is provided, and the team supports families through the funeral process with professionalism and care.

Applicants should have strong communication, numeracy and IT skills, with empathy and a commitment to high standards. The role involves some physical tasks and direct contact with the deceased as part of duties.