Compassionate Funeral Arranger (Part-Time)

Co-op Group; Widnes; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

Discounts on Co-op products and sevic­

23 days holidays (pro rata)

Pension with employer contributions

Employee Assistance Programme

Virtual GP and eye tests

Career development opportunities

Job summary

Co-op Group's Funeralcare team in Widnes is hiring a part-time Funeralcare Assistant. The role covers Wednesday 1pm-5pm and Thursday and Friday 9am-5pm, at Widnes WA8. You’ll support families, handle client queries, and help with arrangements while ensuring a respectful, professional environment.

No prior funeral experience is required as full training and ongoing support are provided. A competitive salary, pension, and Co-op discounts accompany the role, with development opportunities within

Qualifications

• Good communication with clients and colleagues, both written and verbal.
• Ability to handle cash, discounts, data entry and invoicing basics.
• Keen eye for detail and accuracy in regulatory processes.
• Strong IT skills with various devices and systems.
• Passion for delivering great service and building relationships.
• Empathy, discretion and care in handling sensitive situations.
• Ability to perform physical tasks including moving coffins with training.

Responsibilities

• Build and maintain positive relationships with clients and the community.
• Support clients in person and over the phone, arranging visits and answering questions.
• Keep the funeral home clean, safe and welcoming, report maintenance issues.
• Use digital systems to manage documentation, arrangements and invoicing.
• Refer regulated work about funeral plans to the Funeral Plan Arrangers.
• Assist with manual handling and care of the deceased as needed.
• Update client management applications with timely information.

Skills

Communication

Numerical skills

Attention to detail

IT skills

Empathy & care

Customer service

Physical ability

Tools

Computers

Tablets

Smartphones

Printers

Job description

Co-op Group's Funeralcare team in Widnes is hiring a part-time Funeralcare Assistant. The role covers Wednesday 1pm-5pm and Thursday and Friday 9am-5pm, at Widnes WA8. You’ll support families, handle client queries, and help with arrangements while ensuring a respectful, professional environment.

No prior funeral experience is required as full training and ongoing support are provided. A competitive salary, pension, and Co-op discounts accompany the role, with development opportunities within