Part-Time Customer Service & Scheduling Coordinator

Securitas UK; Waterlooville; On-site; GBP 12,000 - 18,000; Part time

Job summary

Securitas Technology is seeking a part-time Customer Service Administrator to support service operations in Waterlooville. The role focuses on planning, scheduling, and coordinating reactive and preventative maintenance activities, ensuring adherence to SLAs and high levels of customer satisfaction.

Hours are 20 per week, typically 10:00–14:00, with responsibilities spanning diary management, communication across teams, and effective prioritisation of service calls.

Qualifications

• Proven experience in a call centre and/or customer-facing role.
• Strong working knowledge of Microsoft Office applications.
• Ability to use multiple systems simultaneously.
• Team-oriented mindset with an open and transparent approach to workload management.
• Ability to build and maintain effective working relationships with Regional Service Managers and field engineers.

Responsibilities

• Consistently demonstrate a customer-first approach in all interactions.
• Maintain proactive and professional communication with both internal stakeholders and external customers.
• Deliver exceptional customer service in accordance with agreed service level agreements (SLAs).
• Support customers by coordinating and scheduling reactive service calls.
• Plan and schedule Planned Preventative Maintenance (PPM) visits effectively.
• Manage field service engineers’ diaries and allocate work within assigned areas to meet business targets.
• Take ownership of return visits following an initial engineer attendance.
• Coordinate the scheduling of specialist equipment and subcontractors in accordance with company procedures.
• Make informed decisions by assessing multiple operational and customer-related factors.
• Accurately log, track, and manage customer complaints in line with company processes.

Skills

Call centre experience

MS Office

Multi-system usage

Team player

Stakeholder management

Tools

Service management system

Job description

Securitas Technology is seeking a part-time Customer Service Administrator to support service operations in Waterlooville. The role focuses on planning, scheduling, and coordinating reactive and preventative maintenance activities, ensuring adherence to SLAs and high levels of customer satisfaction.

Hours are 20 per week, typically 10:00–14:00, with responsibilities spanning diary management, communication across teams, and effective prioritisation of service calls.