Service Administrator - Customer Care & Technician Scheduling

Survitec Group Limited; Southampton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days of holiday entitlement

Birthday day off

Company anniversary holiday

Job summary

Survitec is hiring a Service Administrator for its Southampton Marine division, a permanent, full-time role. You will process customer orders, plan technician schedules, coordinate resources and ensure accurate invoicing, while keeping customers informed throughout the process.

This fast-paced, safety-focused role offers growth, exposure to ERP systems and a chance to contribute to critical servicing operations. Excellent communication and organisational skills are essential.

Qualifications

• Previous administration experience, ideally within a service environment.
• Proficient in Microsoft Office applications.
• Strong organisational skills and keen attention to detail.
• Self-motivated with the ability to manage multiple tasks independently.
• Educated to GCSE/A-level standard or equivalent.
• Experience with ERP platforms is desirable.

Responsibilities

• Record and process customer orders, including custom and special orders that may require additional resources for delivery.
• Conduct calls to allocated customers, as a key contact for queries/complaints about work in progress.
• Provide quotes for local business as needed, ensuring standard pricing and terms.
• Issue certificates promptly and ensure all systems are updated to support notifications for servicing.
• Respond to and resolve complex or escalated issues promptly.
• Plan and coordinate technicians to deliver servicing, installation, maintenance and repairs.
• Schedule/trip reports after servicing and send to client where applicable.
• Communicate the service delivery plan reflecting available resources.
• Collaborate with stores and monitor stock levels to ensure work can be delivered; assist in stock take.
• Maintain IFS system relating to Hire & Service Liferafts/Lifejackets and invoices; use CRM details as required.
• Other responsibilities may be assigned by manager.

Skills

Administration

Microsoft Office

Organisational skills

Attention to detail

Multi-tasking

Education

GCSE/A-level standard or equivalent

Tools

ERP platforms

Job description

Survitec is hiring a Service Administrator for its Southampton Marine division, a permanent, full-time role. You will process customer orders, plan technician schedules, coordinate resources and ensure accurate invoicing, while keeping customers informed throughout the process.

This fast-paced, safety-focused role offers growth, exposure to ERP systems and a chance to contribute to critical servicing operations. Excellent communication and organisational skills are essential.