Part-Time Scheduling Coordinator - Installations & Customer Care

Confidential; Devon and Torbay; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Pension scheme

Private health insurance

Life insurance

Employee Assistance Programme

25 days annual leave pro rata

Career progression

Supportive team environment

Job summary

Universal Fire & Security in Plymouth is seeking a Scheduling Coordinator on a part-time basis (2–3 days per week, up to 22 hours). The role focuses on managing engineer diaries, coordinating site visits, and supporting the installation team to ensure on-time delivery.

You will build strong customer relationships, handle inquiries, maintain records using SIMPRO and FieldMotion, and prepare job packs and reports.

Qualifications

• Excellent organisational and planning skills.
• Strong communication and customer service abilities.
• Ability to manage multiple priorities in a busy environment.
• High attention to detail and accuracy.
• Confident using Microsoft Office and business systems.
• Experience in scheduling, coordination or administration is desirable.

Responsibilities

• Manage engineer diaries and schedule installation, pre-installation and after-care visits.
• Coordinate site visits for engineers and sales personnel.
• Liaise with engineers to support project delivery and workflow planning.
• Maintain project planners and track installation progress.
• Attend installation and planning meetings to support efficiency.
• Prepare and collate monthly timesheets and reports.
• Input new customer information into systems and prepare job packs.
• Produce quotations for parts and labour and support quotation preparation.
• Monitor stock levels and support compliance/admin tasks.

Skills

Organisational skills

Communication

Multitasking

Attention to detail

MS Office

Scheduling experience

Job description

Universal Fire & Security in Plymouth is seeking a Scheduling Coordinator on a part-time basis (2–3 days per week, up to 22 hours). The role focuses on managing engineer diaries, coordinating site visits, and supporting the installation team to ensure on-time delivery.

You will build strong customer relationships, handle inquiries, maintain records using SIMPRO and FieldMotion, and prepare job packs and reports.