Customer Service Scheduler

RG Setsquare; Wythenshawe; On-site; GBP 25,000 - 38,000; Full time

Job summary

RG Setsquare is seeking a proactive Scheduler to coordinate maintenance and engineering across a busy service operation. You will allocate jobs, monitor progress, and ensure resources hit SLAs while keeping workflows moving.

This temporary-to-permanent role offers progression after three months; you should have strong IT skills, experience with scheduling/workflow systems, and the ability to stay calm and organized under pressure.

Qualifications

• Experience in service delivery, engineering coordination, or a contact centre.
• Strong IT skills and confidence using scheduling or workflow systems.
• Ability to stay calm, organised, and effective under pressure.
• A creative, solutions-focused approach to planning and problem-solving.

Responsibilities

• Schedule and allocate maintenance jobs using modern scheduling software.
• Ensure engineers or subcontractors attend jobs within agreed SLAs.
• Track job progress, documentation, parts, and completion.
• Reassign or follow up on incomplete work to keep workflows moving.
• Support first-time fix performance by deploying the right resources.

Skills

Scheduling software

IT skills

Stay calm under pressure

Planning & problem-solving

Job description

We're recruiting a proactive and organised Scheduler to coordinate maintenance and engineering activities across a busy service operation. If you thrive in a fast‑paced environment and enjoy problem‑solving, this role will suit you well.

What you'll do:

• Schedule and allocate maintenance jobs using modern scheduling software
• Ensure engineers or subcontractors attend jobs within agreed SLAs
• Track job progress, documentation, parts, and completion
• Reassign or follow up on incomplete work to keep workflows moving
• Support first‑time fix performance by deploying the right resources

What we're looking for:

• Experience in service delivery, engineering coordination, or a contact centre
• Strong IT skills and confidence using scheduling or workflow systems
• Ability to stay calm, organised, and effective under pressure
• A creative, solutions‑focused approach to planning and problem‑solving

This is a temporary-to-permanent opportunity, with the intention of moving to a permanent position after three months.