Part-Time Customer Service & Scheduling Administrator

Securitas; Waterlooville; On-site; GBP 11,000 - 13,000; Part time

Job summary

Securitas Technology is hiring a Customer Service Administrator for a part-time role in Waterlooville. The position involves coordinating service activities, maintaining SLAs, and supporting engineers while working 17.5 hours per week from 10:00 to 14:00, Monday to Friday.

A customer-facing background and strong MS Office skills are essential. Join a global team within a leading security solutions provider, contributing to proactive service delivery and customer excellence.

Qualifications

• Proven experience in a call centre and/or customer-facing role.
• Strong working knowledge of Microsoft Office applications.
• Ability to use multiple systems simultaneously.
• Team-oriented mindset with open workload management.
• Ability to build relationships with stakeholders and engineers.

Responsibilities

• Consistently demonstrate a customer-first approach in all interactions.
• Maintain proactive and professional communication with internal stakeholders and external customers.
• Deliver exceptional customer service in accordance with SLAs.
• Support customers by coordinating and scheduling reactive service calls.
• Plan and schedule Planned Preventative Maintenance (PPM) visits.
• Manage field service engineers' diaries and allocate work within areas.
• Take ownership of return visits following an initial engineer attendance.
• Coordinate specialist equipment and subcontractors scheduling.
• Make informed decisions by assessing operational factors.
• Log, track and manage customer complaints per processes.
• Undertake additional duties as required by the Customer Service Manager.

Skills

Call centre experience

Customer-facing experience

MS Office proficiency

Multi-system navigation

Team collaboration

Job description

Securitas Technology is hiring a Customer Service Administrator for a part-time role in Waterlooville. The position involves coordinating service activities, maintaining SLAs, and supporting engineers while working 17.5 hours per week from 10:00 to 14:00, Monday to Friday.

A customer-facing background and strong MS Office skills are essential. Join a global team within a leading security solutions provider, contributing to proactive service delivery and customer excellence.