Part-Time Customer Experience Specialist (20h)

Oliver Bonas Limited; Fareham; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Employee discount

Employee assistance

Flexible holidays

Bonus scheme

Pension plan

Refer a Friend

EDI network

MHFA support

eLearning platform

Free refreshments

Job summary

Oliver Bonas Limited is seeking a Team Member for a 20-hour per week position in Fareham. You will deliver exceptional customer experiences, maintain product knowledge, and work closely with the team to keep the store running smoothly.

The role involves engaging with customers, supporting stock and store operations, and participating in training. OB offers generous benefits and a fun, collaborative team environment.

Qualifications

• Great people skills and customer-focused mindset.
• Clear, calm communication with customers and team.
• Organised and able to multitask in a busy retail environment.

Responsibilities

• Provide a great customer experience and meet service expectations.
• Maintain excellent product knowledge.
• Maintain strong, consistent team communication.
• Participate in training and contribute to team sessions.
• Own tasks and set a good example for the team.
• Follow operational practices: stock deliveries, health and safety, stock takes and replenishment.
• Maintain store housekeeping including back-of-house areas.
• Support other stores when needed.
• Be aware of sales targets and performance vs. targets.

Skills

Great people skills

Excellent customer service

Active listening

People-oriented

Confident communication

Organisation & multitasking

Positive attitude

Resourcefulness

Job description

Oliver Bonas Limited is seeking a Team Member for a 20-hour per week position in Fareham. You will deliver exceptional customer experiences, maintain product knowledge, and work closely with the team to keep the store running smoothly.

The role involves engaging with customers, supporting stock and store operations, and participating in training. OB offers generous benefits and a fun, collaborative team environment.