Part-Time Customer Experience Specialist

The Coventry Building Society; Chepstow; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

28 days holiday a year plus bank

Annual discretionary bonus scheme

Personal pension with enhanced_contr

Maternity, paternity and shared paren

Extensive wellbeing support

Life assurance (6 times annual salary)

Job summary

The Coventry Building Society in Chepstow is seeking a friendly, customer-focused team member for our branch. You will engage with a diverse range of customers, provide a great service, and support daily banking needs.

This part-time role runs 8.45am - 5pm on Mondays and Fridays with every other Saturday 8.45am - 12.30pm, offering a welcoming environment and a focus on accurate data handling, cash transactions and helping customers find solutions.

Qualifications

• Current experience in a customer focused role (e.g. retail, hospitality or call centre)
• Experience of interacting directly with customers and providing a great service on a daily basis
• Good attention to detail with experience of processing customer details or data accurately

Responsibilities

• Dealing with cash transactions carefully and accurately
• Taking telephone calls for the Customer Service area
• Staying up to date with services, policies and procedures and handling admin tasks

Skills

Customer focus

Communication skills

Detail orientation

Job description

The Coventry Building Society in Chepstow is seeking a friendly, customer-focused team member for our branch. You will engage with a diverse range of customers, provide a great service, and support daily banking needs.

This part-time role runs 8.45am - 5pm on Mondays and Fridays with every other Saturday 8.45am - 12.30pm, offering a welcoming environment and a focus on accurate data handling, cash transactions and helping customers find solutions.