Part-Time Customer Advisor - Financial Services

Newcastle Building Society; Barnard Castle; On-site; GBP 25,000 - 28,000; Part time

Benefits offered by this job

Bonus scheme (5% on target, up to 10%)

Pension scheme

Annual pay reviews

Life assurance (4x salary) and income

Access to financial advisers

Discounts and rewards

21-hour week contract with 25 days’/yr

Volunteering days

Job summary

Newcastle Building Society is seeking a part-time Customer Adviser to join our branch team. You will engage customers in a friendly, professional manner, handling transactions, opening savings accounts, and arranging appointments to help customers meet their financial goals.

This 21-hour-per-week role emphasizes excellent service, teamwork, and local community engagement, with training and development opportunities provided through our dedicated hubs.

Qualifications

• Strong listening skills and the ability to empathise with customers.
• Ability to build relationships and work as part of a team.
• Desire to learn and develop new skills in financial services.

Responsibilities

• Open and set up tills for the day.
• Make customer appointments and greet customers warmly.
• Process transactions at the counter and assist in opening savings accounts.
• Cash up and close at the end of the day.
• Support colleagues to deliver an outstanding customer experience.

Skills

People skills

Listening skills

Empathy

Team player

Job description

Newcastle Building Society is seeking a part-time Customer Adviser to join our branch team. You will engage customers in a friendly, professional manner, handling transactions, opening savings accounts, and arranging appointments to help customers meet their financial goals.

This 21-hour-per-week role emphasizes excellent service, teamwork, and local community engagement, with training and development opportunities provided through our dedicated hubs.