Part-Time Customer Service Specialist | Chepstow

We’re Coventry Building Society Group; Chepstow; Remote; GBP 25,000 - 30,000; Part time

Benefits offered by this job

28 days holiday + bank holidays + buy/

Annual discretionary bonus

Personal pension with enhanced contrib

Maternity, paternity & shared parental

Wellbeing support

Life assurance (6x annual salary)

Job summary

Coventry Building Society Group is seeking a friendly Customer Service Assistant for our Chepstow branch. The role supports local customers in a welcoming environment, with a focus on cash handling, admin tasks, and delivering great service.

You will handle calls and assist customers with a variety of needs, while staying compliant with policies and procedures. The position is part-time (8.45am–5pm Mon and Fri, every other Sat 8.45am–12:30pm) with a pro rata salary of £25,725 FTE.

Qualifications

• Current experience in a customer focused role (e.g. retail, hospitality or call centre).
• Experience of interacting directly with customers and providing a great service on a daily basis.
• Good attention to detail with experience of processing customer details or data accurately.

Responsibilities

• Dealing with cash transactions carefully and accurately.
• Taking telephone calls for our greater Customer Service area.
• Staying up to date with services, policies and procedures and handling admin tasks.

Skills

Customer service

Cash handling

Data accuracy

Communication

Job description

Coventry Building Society Group is seeking a friendly Customer Service Assistant for our Chepstow branch. The role supports local customers in a welcoming environment, with a focus on cash handling, admin tasks, and delivering great service.

You will handle calls and assist customers with a variety of needs, while staying compliant with policies and procedures. The position is part-time (8.45am–5pm Mon and Fri, every other Sat 8.45am–12:30pm) with a pro rata salary of £25,725 FTE.