Customer Service Assistant - Chepstow

Thecoventry; Chepstow; A distancia; GBP 25.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

28 days holiday + bank holidays + buy/

Annual discretionary bonus

Personal pension with enhanced contrib

Maternity, paternity & shared parental

Wellbeing support

Life assurance (6x annual salary)

Descripción de la vacante

Coventry Building Society Group is seeking a friendly Customer Service Assistant for our Chepstow branch. The role supports local customers in a welcoming environment, with a focus on cash handling, admin tasks, and delivering great service.

You will handle calls and assist customers with a variety of needs, while staying compliant with policies and procedures. The position is part-time (8.45am–5pm Mon and Fri, every other Sat 8.45am–12:30pm) with a pro rata salary of £25,725 FTE.

Formación

• Current experience in a customer focused role (e.g. retail, hospitality or call centre).
• Experience of interacting directly with customers and providing a great service on a daily basis.
• Good attention to detail with experience of processing customer details or data accurately.

Responsabilidades

• Dealing with cash transactions carefully and accurately.
• Taking telephone calls for our greater Customer Service area.
• Staying up to date with services, policies and procedures and handling admin tasks.

Conocimientos

Customer service

Cash handling

Data accuracy

Communication

Descripción del empleo

# Customer Service Assistant - ChepstowShare roleApplyHave an account? Log in to apply.## Job overviewLocation:ChepstowHours:Part Time - 14.5 HoursClosing Date:14 Sep 2026Salary Details:£25,725 FTE pro rata'd (includes a 5% shift allowance)## Summary## About the roleWe’re looking for a friendly, helpful person to join the team in our Chepstow branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.This is a part time role working 8.45am - 5pm Monday and Friday with every other Saturday 8.45am - 12.30pm.This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.**Our benefits include:*** 28 days holiday a year plus bank holidays and a holiday buy/sell scheme* Annual discretionary bonus scheme* Personal pension with enhanced contributions* Maternity, paternity and shared parental leave* Extensive wellbeing support* Life assurance (6 times annual salary)**Find out more about the fantastic benefits of joining Coventry Building Society****here****.**We reserve the right to close this advert early if we receive a high volume of suitable applications## About youFor this role you’ll be a people person and it’ll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.For this role you’ll need to have:* Current experience in a customer focused role (e.g. retail, hospitality or call centre)* Experience of interacting directly with customers and providing a great service on a daily basis* Good attention to detail with experience of processing customer details or data accuratelyExperience in these areas would be helpful:* Experience of cash handling* Following policies and processes* Ability to deal with more challenging or sensitive customer situations## About usIn 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.**Flexibility and why it matters**We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.**Proud to be a Disability Confident Committed Employer**We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.**Feedback**We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.