Customer Experience Champion — Part-Time

Cumberland Building Society; Silloth, Maryport; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

25 days holiday + pro-rata buy/sell up

Personal wellbeing day

Health & wellbeing events

Community Day: extra paid day

Job summary

Cumberland Building Society is seeking a Customer Service Assistant for a fixed-term 12-month contract. The role is part-time, based primarily at Silloth and Maryport branches, with flexibility to work at other nearby branches as required.

You will deliver excellent customer service, handle cash transactions, and promote the Society’s products while supporting a collaborative team environment. The ideal candidate will be friendly, organised and punctual.

Qualifications

• Demonstrated commitment to delivering outstanding customer experience.
• Strong communication and organisational skills.
• Confident in customer-facing environments and able to achieve targets.

Responsibilities

• Provide efficient cashiering service.
• Spot opportunities to help customers and promote products and services.
• Discuss and explain Cumberland Building Society products to customers.
• Collaborate with other branches and teams as needed.

Skills

Customer service

Communication

Organisation

Job description

Cumberland Building Society is seeking a Customer Service Assistant for a fixed-term 12-month contract. The role is part-time, based primarily at Silloth and Maryport branches, with flexibility to work at other nearby branches as required.

You will deliver excellent customer service, handle cash transactions, and promote the Society’s products while supporting a collaborative team environment. The ideal candidate will be friendly, organised and punctual.