Customer Service Assistant

The Coventry Building Society; Chepstow; Presencial; GBP 12 000 - 18 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

28 days holiday a year plus bank

Annual discretionary bonus scheme

Personal pension with enhanced_contr

Maternity, paternity and shared paren

Extensive wellbeing support

Life assurance (6 times annual salary)

Resumo da oferta

The Coventry Building Society in Chepstow is seeking a friendly, customer-focused team member for our branch. You will engage with a diverse range of customers, provide a great service, and support daily banking needs.

This part-time role runs 8.45am - 5pm on Mondays and Fridays with every other Saturday 8.45am - 12.30pm, offering a welcoming environment and a focus on accurate data handling, cash transactions and helping customers find solutions.

Qualificações

• Current experience in a customer focused role (e.g. retail, hospitality or call centre)
• Experience of interacting directly with customers and providing a great service on a daily basis
• Good attention to detail with experience of processing customer details or data accurately

Responsabilidades

• Dealing with cash transactions carefully and accurately
• Taking telephone calls for the Customer Service area
• Staying up to date with services, policies and procedures and handling admin tasks

Conhecimentos

Customer focus

Communication skills

Detail orientation

Descrição da oferta de emprego

We're looking for a friendly, helpful person to join the team in our Chepstow branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.

For this role you'll be a people person and it'll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us. For this role you'll need to have:

• Current experience in a customer focused role (e.g. retail, hospitality or call centre)
• Experience of interacting directly with customers and providing a great service on a daily basis
• Good attention to detail with experience of processing customer details or data accurately

Experience in these areas would be helpful

• Experience of cash handling
• Following policies and processes
• Ability to deal with more challenging or sensitive customer situations

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.

Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues. We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us.

Flexibility and why it matters

This is a part time role working 8.45am - 5pm Monday and Friday with every other Saturday 8.45am - 12.30pm. This role will suit someone who's at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.

Our benefits include:

• 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
• Annual discretionary bonus scheme
• Personal pension with enhanced contributions
• Maternity, paternity and shared parental leave
• Extensive wellbeing support
• Life assurance (6 times annual salary)

Find out more about the fantastic benefits of joining Coventry Building Society . We reserve the right to close this advert early if we receive a high volume of suitable applications