Banking Customer Care Advisor | Inbound Calls

We’re Coventry Building Society Group; Coventry; Híbrido; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holiday

Discretionary bonus

Pension with enhanced contributions

Maternity and parental leave

Wellbeing support

Life assurance

Free car parking

Descripción de la vacante

Coventry Building Society is recruiting for a Customer Service Advisor to handle high volumes of inbound calls, identify banking needs and deliver the right outcomes for customers and the bank. You will be the first point of contact, resolving issues, educating customers on safer banking practices and protecting them from scams.

Training provided, hybrid working after onboarding, 35 hours per week across 8am-6pm, with weekends; Coventry House parking and facilities available.

Formación

• Recent experience in a customer-focused role.
• Ability to follow policies and processes.
• Experience in fast-paced environments and meeting targets.
• Good communication and problem-solving skills.
• Good IT skills and ability to learn new systems.
• Experience in banking or call centre is helpful.
• Ability to deal with complex queries and vulnerable customers.

Responsabilidades

• Handle high volumes of inbound calls and identify banking needs.
• Educate customers on safer banking and protect from scams.
• Resolve inquiries and guide customers through processes.
• Multi-task across systems while maintaining quality service.
• Support accounts opening and other queries as they arise.

Conocimientos

Customer service

Communication

Problem solving

IT skills

Attention to detail

Vulnerable customers

Descripción del empleo

Coventry Building Society is recruiting for a Customer Service Advisor to handle high volumes of inbound calls, identify banking needs and deliver the right outcomes for customers and the bank. You will be the first point of contact, resolving issues, educating customers on safer banking practices and protecting them from scams.

Training provided, hybrid working after onboarding, 35 hours per week across 8am-6pm, with weekends; Coventry House parking and facilities available.