Part-Time Customer Experience Champion

William Hill PLC; Hull and East Yorkshire; Remote; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Annual bonus scheme

28 days holiday (pro rata)

Birthday day off

Pension contributions 4%

Job summary

William Hill PLC is seeking a friendly Customer Service Representative for our Hull shop. You’ll greet customers, process bets, help them use betting terminals, and build relationships while championing safer gambling. The role is part-time (24 hours) with shifts across 8am–10pm, including evenings and weekends.

You will receive training, annual pay review, and a range of employee benefits. Join a team that values community, customer care, and opportunity to develop a retail career with William

Qualifications

• Age 18+ (it’s a legal requirement)
• Have a passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Skills

Customer service

Interpersonal skills

Empathy

Communication

Age 18+

Job description

William Hill PLC is seeking a friendly Customer Service Representative for our Hull shop. You’ll greet customers, process bets, help them use betting terminals, and build relationships while championing safer gambling. The role is part-time (24 hours) with shifts across 8am–10pm, including evenings and weekends.

You will receive training, annual pay review, and a range of employee benefits. Join a team that values community, customer care, and opportunity to develop a retail career with William