Customer Experience Advisor – Branch & Phone Support

santander; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Bonus program

Holiday allowance

Private medical

Pension contributions

Share plans

Job summary

Santander UK is seeking a Customer Experience Advisor at Walworth Branch. This role involves serving customers in-branch and by phone, handling transactions, and promoting Santander products in a multi-skilled environment.

You'll work a 35-hour week on a rota from Monday to Saturday, 8am–6pm, with a supportive team and opportunities to grow within retail banking. Benefits include bonus potential and pension contributions.

Qualifications

• Proven ability to deliver outstanding customer service in person or by phone.
• Strong communication to understand customer needs.
• Willingness to go above and beyond for customers.

Responsibilities

• Act as first contact for customers in branch or by phone.
• Assist with day-to-day transactions and servicing.
• Answer customer calls to contact centre.
• Build relationships and find solutions.
• Develop knowledge of Santander services to help customers.

Skills

Customer service

Communication

Teamwork

Flexibility

Adaptability

Job description

Santander UK is seeking a Customer Experience Advisor at Walworth Branch. This role involves serving customers in-branch and by phone, handling transactions, and promoting Santander products in a multi-skilled environment.

You'll work a 35-hour week on a rota from Monday to Saturday, 8am–6pm, with a supportive team and opportunities to grow within retail banking. Benefits include bonus potential and pension contributions.