Part-Time Customer Experience Advisor — Bank & Tech-Driven

Banco Santander SA; Basingstoke; On-site; GBP 24,000 - 26,000; Part time

Benefits offered by this job

£500 flexible benefit allowance

25 days holiday + bank holidays

Pension contributions

Healthcare discounts

Job summary

Santander UK is seeking a Customer Experience Advisor for the Basingstoke branch. This role is 17.5 hours per week, on a rota basis between 8am and 6pm, Monday to Saturday.

You will be the friendly face and voice helping customers with transactions, technology, queries and risk awareness. You’ll work in a collaborative, multi-skilled environment, delivering excellent service while expanding knowledge of products and services.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)
• The ability to communicate effectively with customers to truly understand their needs (Required)
• A real desire to go above-and-beyond for customers (Preferred)
• Effective team working skills with a flexible, can-do approach to work (Preferred)
• Openness to a broad range of activities even if outside of standard expectations (Preferred)
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred)

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Problem solving

Flexible/Adaptive

Proactive attitude

Job description

Santander UK is seeking a Customer Experience Advisor for the Basingstoke branch. This role is 17.5 hours per week, on a rota basis between 8am and 6pm, Monday to Saturday.

You will be the friendly face and voice helping customers with transactions, technology, queries and risk awareness. You’ll work in a collaborative, multi-skilled environment, delivering excellent service while expanding knowledge of products and services.