Customer Experience Advisor - Retail Banking Bracknell

Santander; Bracknell; On-site; GBP 23,000 - 29,000; Part time

Benefits offered by this job

Flexible benefits allowance

Pension scheme

Healthcare benefits

Life insurance

Job summary

Santander UK is recruiting a Customer Experience Advisor for our Bracknell branch. The role is part-time (24.5 hours per week) on a rota basis, Monday to Saturday between 8am and 6pm.

You will greet customers, handle simple transactions, assist with technology in-branch, and support customers over the phone while protecting them from fraud and scams. You’ll join a close-knit team with strong support and opportunities to grow in a dynamic, technology-driven organisation focused on exceptional

Qualifications

• Proven ability to deliver outstanding customer service in face-to-face or telephony environments.
• Effective communication to understand customer needs.
• Desire to go above-and-beyond for customers.
• Flexible, can-do team player with broad activity scope.

Responsibilities

• Act as first point of contact for customers in branch or by phone.
• Assist with day-to-day transactions and servicing.
• Answer calls into contact centre.
• Build relationships and find solutions for customers.
• Develop knowledge of Santander services to assist customers.
• Identify ways to improve the customer experience.

Skills

Customer service

Communication

Teamwork

Problem solving

Adaptability

Job description

Santander UK is recruiting a Customer Experience Advisor for our Bracknell branch. The role is part-time (24.5 hours per week) on a rota basis, Monday to Saturday between 8am and 6pm.

You will greet customers, handle simple transactions, assist with technology in-branch, and support customers over the phone while protecting them from fraud and scams. You’ll join a close-knit team with strong support and opportunities to grow in a dynamic, technology-driven organisation focused on exceptional