Part-Time Customer Experience Advisor — Banking & Service Pro

Banco Santander SA; Northampton; On-site; GBP 16,000 - 20,000; Part time

Benefits offered by this job

25 days holiday

Pension plan

Healthcare benefits

Discretionary bonus

Job summary

Santander’s Northampton branch is seeking a Customer Experience Advisor to deliver friendly, proactive service across in-branch and telephony channels. The role requires flexibility to cover a 24.5-hour week on a rota basis from Monday to Saturday, between 8am and 6pm, with a strong focus on customer outcomes and problem solving.

You’ll be part of a close-knit team, helping customers with transactions, technology in the banking hall, and fraud prevention, while building knowledge of products to

Qualifications

• Proven ability to deliver outstanding customer service, face-to-face or telephony.
• Clear communication to understand customer needs.
• Willingness to be flexible with tasks and hours.
• Comfort in a multi-skilled, busy branch environment.

Responsibilities

• Act as first point of contact for customers in branch or by phone.
• Assist with day-to-day transactions, queries and servicing.
• Answer customer calls into the contact centre.
• Build relationships and find practical solutions for customers.
• Develop knowledge of Santander services to help customers.
• Identify ways to improve the customer experience.

Skills

Customer service

Communication

Problem solving

Teamwork

Flexibility

Job description

Santander’s Northampton branch is seeking a Customer Experience Advisor to deliver friendly, proactive service across in-branch and telephony channels. The role requires flexibility to cover a 24.5-hour week on a rota basis from Monday to Saturday, between 8am and 6pm, with a strong focus on customer outcomes and problem solving.

You’ll be part of a close-knit team, helping customers with transactions, technology in the banking hall, and fraud prevention, while building knowledge of products to