Part-Time Customer Care & Information Advisor (Hybrid)

General Dental Council; Birmingham; Hybrid; GBP 24,000 - 29,000; Part time

Benefits offered by this job

27 days holiday (plus statutory)

Pension contributions up to 10%

Buy/Sell annual leave

Enhanced Maternity, Paternity and Adop

Life assurance, income protection

Staff discounts: eye care, gym

Job summary

General Dental Council is seeking a customer service professional in Birmingham to be the first point of contact for customers including dentists, dental practitioners and patients. The role involves handling 50+ inbound calls daily and responding to emails, with occasional reception cover.

The position offers permanent, part-time hours (17.5–24.5 hrs/week) in a hybrid setup, with work mainly from our Birmingham office.

Qualifications

• Excellent telephone and email handling skills in a busy environment.
• Strong communication, listening and written skills with customers.
• Experience using Microsoft Office (Outlook, Word, Excel) preferred; Dynamics CRM useful.

Responsibilities

• Be the first point of contact for dentists, dental practitioners and patients.
• Handle more than 50 inbound calls per day and respond to emails.
• Occasional reception cover and hybrid working flexibility.

Skills

Customer service

Communication

Empathy

Tools

Microsoft Office

Dynamics CRM

Job description

General Dental Council is seeking a customer service professional in Birmingham to be the first point of contact for customers including dentists, dental practitioners and patients. The role involves handling 50+ inbound calls daily and responding to emails, with occasional reception cover.

The position offers permanent, part-time hours (17.5–24.5 hrs/week) in a hybrid setup, with work mainly from our Birmingham office.