Customer Service and Information Officer

General Dental Council; Birmingham; Hybrid; GBP 24,000 - 29,000; Part time

Benefits offered by this job

27 days holiday (plus statutory)

Pension contributions up to 10%

Buy/Sell annual leave

Enhanced Maternity, Paternity and Adop

Life assurance, income protection

Staff discounts: eye care, gym

Job summary

General Dental Council is seeking a customer service professional in Birmingham to be the first point of contact for customers including dentists, dental practitioners and patients. The role involves handling 50+ inbound calls daily and responding to emails, with occasional reception cover.

The position offers permanent, part-time hours (17.5–24.5 hrs/week) in a hybrid setup, with work mainly from our Birmingham office.

Qualifications

• Excellent telephone and email handling skills in a busy environment.
• Strong communication, listening and written skills with customers.
• Experience using Microsoft Office (Outlook, Word, Excel) preferred; Dynamics CRM useful.

Responsibilities

• Be the first point of contact for dentists, dental practitioners and patients.
• Handle more than 50 inbound calls per day and respond to emails.
• Occasional reception cover and hybrid working flexibility.

Skills

Customer service

Communication

Empathy

Tools

Microsoft Office

Dynamics CRM

Job description

Contract: Permanent

Salary: £24,256 - £28,536 pa pro rata

Hours: Part-time - 17.5 - 24.5 hours per week

Location: Birmingham - Hybrid (2 days per week working from our central Birmingham office)

If you thrive in a fast-paced environment and have a natural ability to explain complex information easily, we would love to hear from you.

We have an opportunity for a passionate and experienced customer service professional to join our customer services team. You will be the first point of contact for our customers; including dentists, dental practitioners and patients.

You will provide accurate information both over the phones and by responding to emails. This is a busy role, where you can expect to take more than 50 inbound calls per day. There will also be reception cover required at times.

We are open Monday - Friday and support customers from 08:30 - 17:30. We support hybrid working and can discuss what this would mean for you at interview.

About you:

Your well-developed interpersonal skills will be supported by proven experience of working within a busy customer focused environment, responding to telephone calls and emails, and working to deadlines.

You will be a team player with the ability to communicate confidently, clearly and effectively with customers, both verbally and in writing.

You will be able to demonstrate empathy, tact and discretion whilst discussing sensitive issues or complaints with customers and colleagues.

You will need experience in Microsoft Office (Outlook, Word, Excel). Previous call centre experience and proficiency in Dynamics CRM is preferred, but not essential.

About us:

Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education.

Our work matters and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints.

Equality and diversity are not just words, they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.

Benefits:

The GDC is committed to creating a diverse and inclusive workplace, that provides an environment that reflects our values and culture and allows employees to flourish.

To support this we offer a range of family friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development.

Some of our benefits include:

• 27 days holiday (plus statutory) - rising to 30 days after 2 years' service
• Pension contributions up to 10%
• Buy/Sell annual leave
• Enhanced Maternity, Paternity and Adoption leave from 1 years' service.
• Life assurance, income protection plan and enhanced sick leave policy
• Staff discounts including eye care contributions and discounted gym membership
• We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.

Application deadline: 23:59 on 31 October 2026.