Hybrid Dental Customer Service Advisor

Unum UK; Basingstoke; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Unum UK is seeking a Customer Service Advisor in Basingstoke, with a hybrid working pattern (2 days from home). You will join our friendly Dental team, supporting customers with cover queries and claims in a busy environment.

You will speak with customers daily, explain policy details clearly, process claims accurately, and collaborate with colleagues to deliver excellent service while meeting quality targets in a regulated setting.

Qualifications

• Experience in customer service or contact centre roles.
• Strong verbal communication and listening skills.
• Ability to explain policy cover and claims clearly.

Responsibilities

• Handle inbound customer phone calls with professionalism and empathy.
• Explain policy cover and claim decisions clearly.
• Process claims accurately in line with policy terms and guidelines.
• Provide clear, fair, and accurate information to help informed decisions.
• Work with colleagues to deliver outstanding customer outcomes.
• Meet quality, service and productivity targets in a regulated environment.

Skills

Verbal communication

Customer-first approach

Problem solving

Organised / detail-oriented

Teamwork

Tools

CRM software

Job description

Unum UK is seeking a Customer Service Advisor in Basingstoke, with a hybrid working pattern (2 days from home). You will join our friendly Dental team, supporting customers with cover queries and claims in a busy environment.

You will speak with customers daily, explain policy details clearly, process claims accurately, and collaborate with colleagues to deliver excellent service while meeting quality targets in a regulated setting.