Patient Services Advisor

Mydentist; Manchester; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Free onsite parking

Nearby Kearsley train station

Onsite mini market and seating area

Holidays rising to 27 days per year (+

Annual bonus scheme

Health and wellbeing benefits; EAP and

Discounts at cinemas, retailers, and F

Recognition schemes

Job summary

mydentist is seeking a Patient Services Advisor to join the Support Centre in Greater Manchester. This part-time role focuses on delivering friendly, efficient service as the first point of contact for practices and patients, handling bookings and queries with care.

You’ll thrive on teamwork, bring strong communication and time-management skills, and be confident with Microsoft Office. The role offers onsite parking, convenient rail access, and a supportive, inclusive culture with opportunities

Qualifications

• Great customer service experience.
• Strong written and verbal communication skills.
• Time management skills.
• Confident IT user with experience using Microsoft Office.
• Hard-working with a professional and proactive attitude.

Responsibilities

• The first line of contact for practices and answering calls received by patients within the designated KPI’s.
• Ensuring that all appointments are booked/amended/cancelled accurately and efficiently in line with company procedures.
• Building effective and successful working relationships with the practice teams to ensure that practice and patient problems are resolved quickly.
• Providing assistance and advice to patients within the designated scope of training provided.
• Providing help, support and excellent customer service to patients.

Skills

Customer service

Communication

Time management

IT skills

Microsoft Office

Job description

Your future, as a Patient Services Advisor at mydentist

You’ll be joining our Patient Services teamwithin our office called Support Centre, which is in Greater Manchester (M26 1GG).

• The role is permanent and part time, please see bottom of role for working pattern options:

• Supportive and experienced team

• You will benefit from free onsite parking and Kearsley train station is just a short walk away

• With an onsite mini market shop and casual seating space ins@ide and outs@ide (for the sunnier days)

Your future, with us

Working at mydentist means you’ll be part of the UK’s leading dental network. Here, you’ll be trusted to do your best work, balancing your career around your life. We’re ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team everyone is free to be themselves, where respect is a given and we’re always there for one another.

Your future, your benefits

• Competitive salary

• Hol@idays rising to 27 days per year with service (plus bank hol@idays)

• Annual Support Centre bonus scheme

• Health and wellbeing benefits; including a virtual GP service and Employee Assistance Programme helpline which includes free counselling sessions

• Access to fantastic discounts at cinemas, major retail brands, restaurants and coffee chains - simple and easy to access making it possible to save hundreds of pounds a year

• Recognition schemes including Support Centre Heroes and service awards

Your future, your role

As a Patient Services Advisor, you'll be:

• The first line of contact for practices and answering calls received by patients within the designated KPI’s
• Ensuringthat all appointments are booked/amended/cancelled accurately and efficiently in line with company procedures
• Building effective and successful working relationships with the practice teams to ensure that practice and patient problems are resolved quickly
• Prov@idingassistance and advice to patients within the designated scope of training prov@ided
• Prov@iding help, support and excellent customer service to patients

You will:

• Have great customer service experience
• Strong written and verbal communication skills
• Time management skills
• Be a conf@ident IT user with experience working with Microsoft Office
• Be hard-working with a professional and proactive attitude.

Working pattern options:

Position – 16 Hours

Monday 8am – 12pm

Tuesday 8am – 12pm

Wednesday – Day Off

Thursday – 1pm – 5pm

Fr@iday – 1pm – 5pm

Enjoy being part of a team that’s passionate about supporting our practices and ultimately heling the nation smile.

Your future starts here

Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with the support of a caring and inclusive team who support one another.