Dental Customer Service Advisor - Hybrid

Unum; Basingstoke; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Unum UK in Basingstoke is seeking a Customer Service Advisor to join our team and support customers with clear, helpful guidance on their benefits. The role combines office-based and home-based work, with a 2-day-per-week hybrid arrangement, and focuses on delivering accurate, empathetic service as you handle inquiries and claims.

As a Customer Service Advisor, you will explain policy details, answer questions, and process claims efficiently while building trust with customers and colleagues in

Qualifications

• Loves speaking with people and building rapport over the phone.
• Has excellent verbal communication skills and a natural customer-first approach.
• Enjoys solving problems and finding solutions.
• Is organised, detail-oriented and able to prioritise tasks.
• Works well independently and as part of a team.
• Is comfortable using computer systems and learning new processes.
• Takes pride in delivering a high-quality service.

Responsibilities

• Handling inbound customer phone calls enquiries with professionalism and empathy.
• Explaining policy cover and claim decisions clearly and confidently.
• Processing claims accurately in line with policy terms and company guidelines.
• Supporting customers to make informed decisions by providing clear, fair and accurate information.
• Working closely with colleagues to deliver outstanding customer outcomes.
• Meeting quality, service and productivity targets in a regulated environment.

Skills

Customer service

Communication

Problem solving

Organisation

Teamwork

Computer systems

Attention to detail

Rapport building

Job description

Unum UK in Basingstoke is seeking a Customer Service Advisor to join our team and support customers with clear, helpful guidance on their benefits. The role combines office-based and home-based work, with a 2-day-per-week hybrid arrangement, and focuses on delivering accurate, empathetic service as you handle inquiries and claims.

As a Customer Service Advisor, you will explain policy details, answer questions, and process claims efficiently while building trust with customers and colleagues in