Fitness to Practise Caseworker – Hybrid Role

NARPO West Midlands; Birmingham; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

27 days holiday

Flexi-time scheme

Employer pension contributions

Buy/Sell annual leave

Enhanced maternity/paternity/adoption

Life assurance & income protection

Staff discounts

Job summary

General Dental Council in Birmingham is seeking a Caseworker to join the Fitness to Practise team on a hybrid basis. You will be the first point of contact for concerns about dental professionals and will progress cases while delivering high-quality customer service.

The role offers permanent and fixed-term contracts, full-time hours, and a salary of £31,587–£37,161 per year. Apply by 25 October 2026.

Qualifications

• Proven customer service skills and ability to evidence experience in handling inquiries.

Responsibilities

• Be the first point of contact for those raising concerns about dental professionals.
• Progress cases in a timely fashion within the Fitness to Practise team.
• Deliver excellent customer service while supporting regulatory processes.

Skills

Customer service

Written communication

Risk-based approach

Teamwork

Job description

General Dental Council in Birmingham is seeking a Caseworker to join the Fitness to Practise team on a hybrid basis. You will be the first point of contact for concerns about dental professionals and will progress cases while delivering high-quality customer service.

The role offers permanent and fixed-term contracts, full-time hours, and a salary of £31,587–£37,161 per year. Apply by 25 October 2026.