Part Time Customer Advisor - Broadband Technical (Warrington)

JR United Kingdom; Warrington; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part-Time Customer Advisor for their Broadband Technical Team in Warrington. This flexible role allows you to work 20 or 25 hours per week, providing exceptional customer service and technical support for broadband-related queries. With a starting salary of £25,087 and opportunities for growth, this position is perfect for individuals who enjoy solving problems and building relationships. The company offers a supportive culture, comprehensive benefits, and the chance to develop your career in a dynamic environment. Join a team that values your contributions and supports your success!

Benefits

Online GP access

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental insurance

Qualifications

• No specific experience required; training provided.
• Natural helpfulness and calmness are essential.

Responsibilities

• Handle broadband tech-related queries over the phone.
• Support customers throughout their journey with technical issues.

Skills

Problem-solving

Customer service

Relationship building

Technical troubleshooting

Job description

Social network you want to login/join with:

Part Time Customer Advisor - Broadband Technical (Warrington), Warrington, Cheshire

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Client:

EE

Location:

Warrington, Cheshire

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Long Description

Part Time Permanent Role. We offer 20 or 25 hours per week over 3 or 4 days.

Why this job matters

Are you someone who enjoys solving problems? Perhaps you're interested in gaming or tinkering with technology? If so, your transferable skills can help you succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be speaking with customers over the phone, handling various broadband tech-related queries. Whether it’s a simple router question or more complex issues requiring ownership, you'll support customers throughout their journey.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We understand life is dynamic, and this role is designed with flexibility in mind. We aim to support your success by allowing you to schedule your breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hour), increasing to £25,684 (£13.12/hour) after 8 months, plus incentives and bonuses. Pro Rata for Part-Time Hours
• Online GP access via telephone or video, available 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave with 18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for career development and growth within the company.
• Season Ticket Travel Loan to help cover commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental insurance for you and your family.

Alongside these benefits, you'll find a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?