Part Time Customer Advisor - Broadband Technical (Northwich)

JR United Kingdom; Warrington; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is looking for a Part-Time Customer Advisor to join their Broadband Technical Team. This role is perfect for individuals who enjoy solving problems and have a knack for technology. With flexible hours and the ability to work from home occasionally, you will assist customers with a variety of broadband-related inquiries. The position offers a competitive salary with opportunities for growth and development, alongside a supportive team culture. If you are naturally helpful and eager to learn, this could be the perfect opportunity for you.

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave benefits

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental cover

Qualifications

• No specific experience required; training provided.
• Ability to build relationships and be naturally helpful.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Provide support for both simple and complex technical issues.

Skills

Problem-solving

Customer service

Technical support

Communication

Job description

Part Time Customer Advisor - Broadband Technical (Northwich), Warrington, Cheshire

Client: EE

Location: Northwich, Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with broadband tech-related queries. You could be helping someone with a simple router question or something more complex, supporting them throughout.

You don’t need specific experience to join us. As long as you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life is dynamic, and this role is designed with flexibility in mind. We’ll support you to succeed, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hr), rising to £25,684 (£13.12/hr) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access via telephone or video 24/7 for you and your immediate family.
• Market-leading paid carer’s leave, up to 2 weeks for supporting colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support to develop your career with tailored training and growth opportunities.
• Season Ticket Travel Loan to assist with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental cover for you and your family.

We offer a great team culture, meaningful support, and training to help you build a lasting career. What are you waiting for?