Part Time Customer Advisor - Broadband Technical

JR United Kingdom; Warrington; On-site; GBP 25,000 - 26,000; Part time

Job summary

An innovative company is seeking a part-time Customer Advisor to join their Broadband Technical Team. This role offers the chance to assist customers with various broadband-related queries, from simple router questions to complex issues. With flexible hours and a supportive culture, you'll receive tailored training to help you succeed. Enjoy a competitive salary, benefits like online GP access, generous family leave, and discounts on products. If you're someone who enjoys solving problems and helping others, this could be the perfect opportunity for you.

Benefits

Online GP access 24/7

Paid carer’s leave

Family Leave with full pay

Discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental coverage

Qualifications

• No specific experience required; training provided.
• Natural helpfulness and calm demeanor are essential.

Responsibilities

• Assist customers with broadband tech-related queries.
• Support customers via phone with router and technical issues.

Skills

Problem Solving

Customer Service

Technical Troubleshooting

Relationship Building

Job description

Part Time Customer Advisor - Broadband Technical, Warrington, Cheshire

Client: EE

Location: Warrington, Cheshire

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who enjoys solving problems? Perhaps you like gaming or tinkering with technology? If so, your transferrable skills could make you successful in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You'll be assisting customers via phone with various broadband tech-related queries, from simple router questions to more complex issues, supporting them throughout.

No specific experience is required. If you're naturally helpful, calm, and capable of building relationships, we can train you on the rest.

We offer flexibility to support your life outside work, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087 (£12.82 per hour), rising to £25,684 (£13.12 per hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave with 18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and progression.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

Join a great team with supportive culture and tailored training to help you build a lasting career. What are you waiting for?