Part Time Customer Advisor - Broadband Technical

JR United Kingdom; Northwich; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part Time Customer Advisor to join their Broadband Technical Team. This role offers flexibility and the opportunity to help customers with broadband-related queries, whether simple or complex. With a starting salary that increases after 8 months and a range of benefits including online GP access, generous family leave, and career development support, this position is perfect for those who enjoy problem-solving and working with technology. Join a supportive team culture and make a positive impact on customer experiences.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family Leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental insurance

Qualifications

• No specific experience needed; training provided.
• Helpful, calm, and good at building relationships.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Support customers throughout their journey with technical issues.

Skills

Problem Solving

Customer Service

Communication

Technical Troubleshooting

Job description

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Part Time Customer Advisor - Broadband Technical, Northwich

Client: EE

Location: Northwich

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with broadband tech-related queries. Whether helping with simple router questions or more complex issues, you’ll support customers throughout their journey.

No specific experience needed. If you’re helpful, calm, and good at building relationships, we can train you.

This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087 (£12.82/hr), rising to £25,684 (£13.12/hr) after 8 months, plus incentives and bonuses. Pro Rata for Part Time
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for your career development.
• Season Ticket Travel Loan for commuting costs.
• Volunteering days to support your community.
• Optional Private Healthcare and Dental insurance.

We offer a great team culture, support, and training to help you build a lasting career. What are you waiting for?