Part Time Customer Advisor - Broadband Technical (Northwich)

JR United Kingdom; Wrexham; On-site; GBP 25,000 - 26,000; Part time

Job summary

An established industry player is seeking a Part Time Customer Advisor to join their Broadband Technical Team. This role offers flexible working hours and the chance to help customers with their broadband queries, from simple router questions to complex issues. With no specific experience required, this is an excellent opportunity for those who enjoy problem-solving and have a knack for technology. The company provides comprehensive training, a supportive team culture, and numerous perks, including a competitive salary, online GP access, and generous family leave. If you're looking to build a lasting career in a dynamic environment, this role could be perfect for you.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family Leave with full and half pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental coverage

Qualifications

• No specific experience is required; training will be provided.
• Must be naturally helpful, calm, and good at building relationships.

Responsibilities

• Assist customers with broadband tech-related queries over the phone.
• Handle both simple and complex technical issues.

Skills

Problem-solving

Customer service

Technical support

Communication

Job description

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Part Time Customer Advisor - Broadband Technical (Northwich), Wrexham

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Client:

EE

Location:

Wrexham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Long Description

Part Time Permanent Role. We can offer 20hrs or 25hrs over 3 or 4 days.

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Broadband Technical Team in Birchwood, near Warrington. You’ll be talking over the phone to customers with broadband tech-related queries. You could be helping someone with a simple router question or handling more complex issues, supporting customers throughout.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We offer flexible working arrangements, including scheduling your own breaks, banking time, and occasional home working, to support your life outside work.

What’s in it for you?

• Starting salary of £25,087 (£12.82 per hour), rising to £25,684 (£13.12 per hour) after 8 months, plus incentives and bonuses. Pro Rata for Part Time Hours
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks.
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and progression.
• Season Ticket Travel Loan for commuting costs.
• Volunteering days to support your community.
• Optional Private Healthcare and Dental coverage.

We foster a great team culture with meaningful support and tailored training to help you build a lasting career. What are you waiting for?