Part time Care Navigator/Receptionist

Wallington Family Practice; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider is looking for a motivated Receptionist to join their dedicated team in Wallington. This role involves managing patient appointments, providing assistance to medical staff, and ensuring a welcoming reception for patients. Ideal candidates should have GCSEs in English and Maths, experience in a GP practice is preferred, and full training will be offered. Opportunity to work flexible hours in a supportive environment that focuses on quality care.

Benefits

Training opportunities

Supportive team environment

Purpose-built facilities

Qualifications

• Desirable experience in a GP practice.
• Competency in IT usage including Office and Outlook.
• Ability to work flexible hours as required.

Responsibilities

• Manage patient appointments and queries effectively.
• Assist in the triage and direction of patients to appropriate services.
• Support the administrative needs of a multidisciplinary team.

Skills

Communication skills

Flexibility

IT competency

Education

GCSE grade A to C in English and Maths

Tools

EMIS

Office Suite

Outlook

Job description

We are seeking a highly motivated and forward-thinking Receptionist to join our innovative, training-focused practice serving 20,000 patients in Wallington.

Experience is desirable, however full training will be provided for the right candidate.

Youll be working within a supportive and friendly team in our modern, purpose-built premises.

Main duties of the job

The GP practice receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of personal information and assisting patients as required

To act as a central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with the multidisciplinary team member and external agencies such as secondary care and community service providers.

The successful candidate must be flexible to cover additional hours as required by the needs of the surgery and be happy to work between 7:45 and 18:30 on a rota basis.

About us

Wallington Family Practice currently provides general medical services to a population of approximately 20,000 patients. It has 11 GPs, A Team of Pharmacists including Pharmacy Technicians, a Lead Nurse, 5 Practice Nurses, 1 HCA, and an extensive team of admin and reception staff.

We are a large proactive teaching practice located in a purpose built health centre close to Wallington town centre. We are part of the Wallington Primary Care Network (PCN) working collaboratively with local general practice colleagues for the good of the local population.

The main purpose of this role is to provide efficient, courteous and responsive reception, care navigation and administrative support to the practice catering to the diverse needs of patients and supporting others where necessary.

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

To make appointments for patients attending the surgery or on the telephone using the computerized clinical system.

To suitably triage and signpost patients to other services where applicable including associated services and external services including community pharmacy

To ensure patients who do not have appointments but who need urgent medical attention are responded to appropriately and in line with practice protocols and policies.

To cancel and re-arrange appointments when necessary.

To support and advise those enquiring about registration or those who need temporary registration

To respond to any queries and requests for assistance from patients and visitors

To advise patients of relevant charges for private services, take payment, record and issue receipts

To appropriately address requests for home visits in line with practice protocols

To take pathology samples, and respond to requests for x-rays, certificates, etc as needed

To retrieve and file records as required ensuring they are kept in the correct order and filed correctly and safely

To make and receive calls to patients and other healthcare professionals as required and directed to do so in a courteous and appropriate manner

To divert calls or take messages for others

To handle enquiries for online access from existing and new patients and process accordingly

To ensure the building is opened and closed correctly in line with internal guidelines and security arrangements

Report any premises issues to the building information desk or on site caretaker as required

Report any immediate IT, clinical system or other system issues to the relevant provider using the information provided

To participate in practice meetings and team meetings

To keep the reception and office working areas clear and tidy and suitable for other users at all times

To undertake other duties as may from time to time be asked and consistent with the post and where capacity permits

OTHER INFORMATION

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy and the practice Infection Control policy.

This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and keeping them free from hazards
• Actively reporting health and safety hazards and infection hazards immediately when recognised

The practice requires staff to be fully vaccinated in line with current CQC requirements and it also strongly recommends all patient facing staff are fully vaccinated for Covid-19.

To work within the clinical computer system and other systems to improve data quality.

Equality and diversity:

To support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

To participate in any training programme implemented by the practice as part of this employment, such training to include:

• To complete all necessary mandatory and other training relevant to the role and as identified and directed.
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others.

Quality:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

DBS:

The post-holder will be required complete a satisfactory check from the Disclosure and Barring Service concerning any former criminal convictions. You should note that employment within the practice is not subject to the Rehabilitation of Offenders Act 1974, and that you are required to declare all criminal convictions, even those which are classed as spent.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Competent in the use of Office and Outlook

Experience

• Experience in a GP practice
• Experience with EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.