Part-Time Branch Customer Advisor

Virgin Money UK PLC; Stroud; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

25 days holiday per year

Wellhub health and wellbeing

Up to 2 paid volunteering days

Training and development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice benefits

Job summary

Nationwide in Stroud is seeking a Customer Representative to support customers in branch, over the phone, and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing money easier.

This is a 12-month Fixed Term Contract, part-time (28 hours/week, Mon-Fri). You don’t need banking experience; a passion for helping customers and strong communication skills will help you thrive.

Qualifications

• You don’t need banking experience, but a passion to work in a customer service environment will help you thrive.
• You take pride in helping customers feel confident and respected, even when things are busy or complex.
• You stay calm under pressure, adapt quickly, and communicate clearly across in-branch, phone and digital channels.

Responsibilities

• Welcome customers into the branch and understand their needs, offering trusted, friendly help with banking.
• Handle a range of transactions and queries accurately while keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that suit them and help them manage their money with confidence.
• Collaborate with colleagues to deliver excellent customer service, even at peak times.
• Follow processes and escalate concerns to protect customers and Nationwide.

Skills

Customer focus

Empathy

Communication

Digital literacy

Teamwork

Problem solving

Job description

Nationwide in Stroud is seeking a Customer Representative to support customers in branch, over the phone, and online. You’ll help with everyday transactions, answer queries, and guide customers towards banking services and digital tools that make managing money easier.

This is a 12-month Fixed Term Contract, part-time (28 hours/week, Mon-Fri). You don’t need banking experience; a passion for helping customers and strong communication skills will help you thrive.