Part-Time Booking & Referrals Coordinator

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 21,000 - 27,000; Part time

Benefits offered by this job

On-site leisure facilities

Shopping concourse

Day nurseries

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a Booking Coordinator to manage referrals, bookings and clinic utilisation. The role is permanent, 18.75 hours per week, and involves prioritising workload, following protocols and contributing to a busy team under supervision.

You will handle KPI targets related to patient pathways, cancellations, and data entry in the OH database, ensuring data quality and timely appointments while dealing with internal and external inquiries in a

Qualifications

• Experience in prioritising workload; ability to work to agreed protocols.
• Problem solving within a team environment and following guidance.

Responsibilities

• Coordinate bookings and cancellations for referrals and appointments.
• Ensure KPI targets for patient pathways are understood and followed.
• Manage booking of complex referrals with autonomous judgement on escalation.
• Handle referrals and data entry using the OH database system with accuracy.
• Answer internal/external inquiries calmly and professionally and address complaints when needed.

Job description

Cambridge University Hospitals NHS Foundation Trust is seeking a Booking Coordinator to manage referrals, bookings and clinic utilisation. The role is permanent, 18.75 hours per week, and involves prioritising workload, following protocols and contributing to a busy team under supervision.

You will handle KPI targets related to patient pathways, cancellations, and data entry in the OH database, ensuring data quality and timely appointments while dealing with internal and external inquiries in a