Booking Coordinator

The Methodist Church in Britain; Kingswood; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous annual leave

Staff discounts

Onsite facilities

Flexible working

Training on ERS and Lorenzo

Job summary

Salisbury NHS Foundation Trust is recruiting a Booking Coordinator to take patient calls and manage referrals, guiding patients from the first referral through follow-up appointments or surgery.

You will use ERS and Lorenzo to record bookings, handle high call volumes and deliver a professional patient service within a busy team. Experience in NHS administration and proficient IT skills are desirable.

Hours are 08:00–18:00 Monday–Thursday and 08:00–17:30 Friday; visa sponsorship is not available.

Qualifications

• GCSE English Language and Maths (Grade C/4) required.

Responsibilities

• Provide a professional and efficient booking service for patients and clinical teams.
• Manage patient referrals and appointment bookings.
• Guide patients through their care pathway from initial referral to follow-up appointments or surgery.
• Handle high volumes of incoming calls while delivering good customer care.
• Use ERS and Lorenzo to record and manage referrals and bookings.
• Ensure every patient has a positive experience.
• Prioritise tasks and meet deadlines in a fast-moving team.

Skills

Call handling

Verbal communication

Written communication

Workload management

Education

GCSE English Language & Maths (Grade C/4)

Tools

Microsoft Office

ERS system

Lorenzo system

Job description

The Central Booking Team at Salisbury NHS Foundation Trust is recruiting a Booking Coordinator to take patient calls and manage referrals. The work centres on booking patients through their care pathway, from first referral to follow-up appointments or surgery, using ERS and Lorenzo, with training given. Call volume is high, and the hours run from 08:00 to 18:00 Monday to Thursday and to 17:30 on Fridays. Visa sponsorship is not available for this post.

What the job involves

• Provide a professional and efficient booking service for patients and clinical teams
• Manage patient referrals and appointment bookings
• Guide patients through their care pathway from initial referral to follow-up appointments or surgery
• Handle high volumes of incoming calls while delivering good customer care
• Use ERS and Lorenzo to record and manage referrals and bookings
• Ensure every patient has a positive experience
• Prioritise tasks and meet deadlines in a fast-moving team

Qualifications

• GCSE grade C/4 in English Language and Maths

Experience

• Experience using Microsoft Office and other programs and administration systems
• Experience working in an administrative environment
• Experience working in a busy call centre, customer care or high-volume administrative environment
• Experience handling confidential information and understanding of information governance

Skills & knowledge

• Confidence handling calls
• Clear verbal and written communication with multidisciplinary teams
• Ability to prioritise and organise own workload against local and national access standards, under pressure
• Works independently and as part of a supportive team

Nice to have

• Basic IT qualification
• Experience in customer or patient contact
• Recent experience within the NHS
• Existing knowledge of NHS patient administration processes
• Existing knowledge of NHS policies and procedures

What’s offered

• NHS Pension Scheme
• Generous annual leave
• Staff discounts
• Onsite facilities
• Flexible working
• Training on ERS and Lorenzo