Outpatient Referrals & Booking Administrator

The Methodist Church in Britain; Cambridgeshire and Peterborough; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Access to training and development

Staff health and wellbeing

Job summary

Bedfordshire Hospitals NHS Foundation Trust is seeking an administrative professional for a 12-month fixed-term role in the outpatient team. The role focuses on registering and processing referrals, data quality, and coordinating appointment bookings across clinics.

The post involves scanning documents, telephone handling of queries, and occasional travel between hospital sites. A proven clerical background and strong organisational skills are essential.

Qualifications

• Substantial clerical experience is expected.
• Good written and verbal communication skills are essential.
• Good telephone skills are required.
• Understanding of confidentiality at all times is mandatory.
• Proficient with Windows and standard computing tasks.

Responsibilities

• Register referrals onto the IPM system and keep data accurate.
• Scan referrals directly into Mediviewer.
• Manage the daily referral Work List and ensure attachments are printed and processed within 5 working days.
• Deliver and collect referral letters to and from consultant offices daily.
• Liaise with GP practices to maintain referral data quality.
• Coordinate new and follow-up appointments and support outpatient booking.
• Answer telephone inquiries and resolve appointment questions promptly.
• Create waiting list entries for services with appointment slot issues.
• Ensure data quality standards are met and confidentiality is maintained.
• Assist in training new staff and share workload across the team.

Skills

Confidentiality

Data entry

Organisational skills

Good telephone skills

Communication skills

Computer literacy

Team player

Flexible/adaptive

Clerical experience

Education

Good basic education

Tools

IPM system

Mediviewer

National systems

Job description

Bedfordshire Hospitals NHS Foundation Trust is seeking an administrative professional for a 12-month fixed-term role in the outpatient team. The role focuses on registering and processing referrals, data quality, and coordinating appointment bookings across clinics.

The post involves scanning documents, telephone handling of queries, and occasional travel between hospital sites. A proven clerical background and strong organisational skills are essential.