Booking Coordinator | Cambridge University Hospitals NHS Foundation Trust

Cambridge University Hospitals NHS Foundation Trust; Cambridge; Presencial; GBP 21 000 - 27 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

On-site leisure facilities

Shopping concourse

Day nurseries

Resumo da oferta

Cambridge University Hospitals NHS Foundation Trust is seeking a Booking Coordinator to manage referrals, bookings and clinic utilisation. The role is permanent, 18.75 hours per week, and involves prioritising workload, following protocols and contributing to a busy team under supervision.

You will handle KPI targets related to patient pathways, cancellations, and data entry in the OH database, ensuring data quality and timely appointments while dealing with internal and external inquiries in a

Qualificações

• Experience in prioritising workload; ability to work to agreed protocols.
• Problem solving within a team environment and following guidance.

Responsabilidades

• Coordinate bookings and cancellations for referrals and appointments.
• Ensure KPI targets for patient pathways are understood and followed.
• Manage booking of complex referrals with autonomous judgement on escalation.
• Handle referrals and data entry using the OH database system with accuracy.
• Answer internal/external inquiries calmly and professionally and address complaints when needed.

Descrição da oferta de emprego

Booking Coordinator | Cambridge University Hospitals NHS Foundation Trust

Company:

Company: Cambridge University Hospitals NHS Foundation Trust

The role requires an ability to prioritise own workload, with some degree of problem solving, following agreed protocols whilst working as part of a larger team under supervision. The successful candidate will contribute to the effective management of reception, clinic utilisation and associated tasks. This is a permanent position working 18.75 hours a week.

Negotiate all appointments within Trust and Government targets with patients in a professional and timely manner and cancel and amend appointments as appropriate in accordance with approved guidelines.

Fully understand Key Performance Indicator (KPI) targets in relation to the patient pathway and associated appointments.

Manage the booking of complex referrals autonomously and use own judgement as to when to escal...

Register all referrals accurately; checking and updating existing registrations using the OH database system to ensure that all information is correct and data compliant.

Ensure that any data quality errors are rectified.

Act as first point of contact for bookings of referrals from the various teams and work to find solutions for securing the earliest appointment.

Understand which appointments need prioritising and ensure they receive a timely appointment.

Manage the cancellation list. Bringing appointments forward if possible and ensuring clinics are fully utilised.

Ensure referrals are actioned within the Trust timescale and if not take appropriate action or escal...

Deal with all internal and external telephone enquiries in a calm, professional, courteous and timely manner redirecting calls as appropriate. Handling complaints as they occur, liaising with Team Leader, in a professional manner, liaising with other disciplines of staff as appropriate and referring the complaint on where necessary.

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 15th October 2026.

Interviews will be held on 27th October 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.