Customer Experience Advocate — Betting Shop (Part‑Time)

William Hill PLC; Hutton; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Annual pay review

Bonus scheme

28 days holiday pro rata

Birthday day off

Pension plan with 4% match

Staff discounts

Training and development opportunities

Job summary

William Hill PLC in the United Kingdom is seeking a part-time Retail Team Member to welcome customers, process bets, and assist with queries in our Hutton shop. You’ll play a key role in delivering friendly service and helping customers understand betting terminals.

You’ll build relationships with customers, champion safer gambling, and support shop displays and opening/closing tasks. Shifts run 8am–10pm, Monday to Sunday on a rotating roster.

Qualifications

• Age 18+ is a legal requirement.
• Passion for delivering great customer service.
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Demonstrating how to use betting terminals and building relationships with customers.
• Providing excellent customer service at all times.
• Supporting managers with shop displays and opening/closing activities as required.

Job description

William Hill PLC in the United Kingdom is seeking a part-time Retail Team Member to welcome customers, process bets, and assist with queries in our Hutton shop. You’ll play a key role in delivering friendly service and helping customers understand betting terminals.

You’ll build relationships with customers, champion safer gambling, and support shop displays and opening/closing tasks. Shifts run 8am–10pm, Monday to Sunday on a rotating roster.