Part-Time Banking Support Specialist – Hereford

Lloyds Banking Group; Hereford; On-site; GBP 21,000 - 22,000; Part time

Benefits offered by this job

Pension up to 15%

Annual bonus

Private medical with BUPA

Discounted shopping

22 days holiday + bank holidays

Job summary

Lloyds Banking Group Hereford is seeking a Customer Support representative to help customers in our local branches. You’ll deliver face-to-face guidance, support everyday banking tasks, and provide calm, empathetic assistance during important moments.

You’ll promote digital banking, adapt to customer needs, and may progress into broader Group roles. This part-time role offers flexibility and a supportive environment.

Qualifications

• Minimum of 12 months customer service experience.
• People person with genuine care for helping customers.
• Ability to quickly build relationships to provide a great experience.
• Commitment to delivering on promises and going above and beyond.

Responsibilities

• Provide face-to-face support to customers in branches.
• Help customers with everyday banking tasks and, where needed, resolve queries with empathy.
• Promote and explain digital banking services to customers.
• Assist customers in using online and mobile banking independently and confidently.

Skills

Customer service

Empathy

Relationship building

Communication

Job description

Lloyds Banking Group Hereford is seeking a Customer Support representative to help customers in our local branches. You’ll deliver face-to-face guidance, support everyday banking tasks, and provide calm, empathetic assistance during important moments.

You’ll promote digital banking, adapt to customer needs, and may progress into broader Group roles. This part-time role offers flexibility and a supportive environment.