Part-Time Banking Customer Support Specialist

Lloyds Banking Group; Cirencester; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Pension up to 15%

Annual bonus

Private medical

Discounted shopping

22 days holiday

Wellbeing initiatives

Parental leave

Uniform provided

Job summary

Lloyds Banking Group in Cirencester is seeking a part-time Customer Support advisor to help customers face-to-face across branches within a reasonable distance. You will assist with everyday banking tasks and provide reassurance, guidance and practical support during important moments, including bereavement, fraud concerns or helping customers with digital banking.

You'll promote digital services, assist customers in using online banking, and identify opportunities to connect customers with the

Qualifications

• At least 12 months of customer service experience.
• Ability to put customers at ease and provide reassurance.

Responsibilities

• Provide face-to-face customer support at Lloyds and Halifax branches.
• Assist with everyday banking tasks and guide customers through digital services.
• Identify opportunities to connect customers with the right products and services.

Skills

Customer service

Calm under pressure

Empathy

Relationship building

Team player

People skills

Job description

Lloyds Banking Group in Cirencester is seeking a part-time Customer Support advisor to help customers face-to-face across branches within a reasonable distance. You will assist with everyday banking tasks and provide reassurance, guidance and practical support during important moments, including bereavement, fraud concerns or helping customers with digital banking.

You'll promote digital services, assist customers in using online banking, and identify opportunities to connect customers with the