Part-Time Banking Customer Support Specialist

Lloyds Banking Group; Washington; On-site; GBP 24,000 - 25,000; Part time

Benefits offered by this job

Pension contribution up to 15%

Annual performance bonus

Private medical with BUPA

Share schemes

Discounted shopping

22 days holiday plus bank holidays (PT

Wellbeing initiatives

Parental leave policies

Job summary

Lloyds Bank plc is hiring for a part‑time Customer Support role. The position involves working across Washington, Consett & Sunderland branches, averaging 31.5 hours per week with a rotating pattern.

You will provide in‑person support, guide customers on digital banking, and help with everyday banking tasks while building trust and confidence in our services. You will join a supportive team, with a clear progression path through the Group's Skill Progression Framework, and opportunities to move

Qualifications

• Minimum of 12 months customer service experience.
• A people person with genuine care for helping others with their finances.
• Ability to quickly build relationships to give customers a fantastic experience.

Responsibilities

• Provide face‑to‑face customer support in branches.
• Assist with everyday banking tasks and guide customers to digital services.
• Help customers use online and mobile banking independently.
• Identify opportunities to connect customers with appropriate products and services.

Skills

Customer service

Empathy

Communication

Job description

Lloyds Bank plc is hiring for a part‑time Customer Support role. The position involves working across Washington, Consett & Sunderland branches, averaging 31.5 hours per week with a rotating pattern.

You will provide in‑person support, guide customers on digital banking, and help with everyday banking tasks while building trust and confidence in our services. You will join a supportive team, with a clear progression path through the Group's Skill Progression Framework, and opportunities to move