Part-Time Banking Support Advisor (Face-to-Face)

Lloyds Banking Group; Clydebank; On-site; GBP 24,000 - 29,000; Part time

Job summary

Lloyds Banking Group is hiring for a part-time Customer Support role based across branches in Scotland, including Argyle St and Sauchiehall St. The role is 28 hours per week, with every other Saturday. Expect face-to-face customer support, basic banking tasks, and guidance on digital services.

We offer a flexible 28-hour pattern, typically 10am–4pm, with a 30-minute lunch break, and discuss changes collaboratively as customer needs evolve.

Qualifications

• A minimum of 12 months customer service experience.
• A people person – you’ll be honest and genuine, caring about helping people with their finances.
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers’ shoes, show empathy, acting with care and integrity.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers’ needs are met.

Responsibilities

• Provide face-to-face support to customers in branches.
• Handle everyday banking tasks and assist during important moments for customers.
• Promote and support our digital services and help customers use online and mobile banking.
• Confidently connect customers with the right products and services.
• Grow your career through our Skill Progression Framework and broader opportunities across the Group.

Skills

Customer service

Relationship building

Empathy

Team player

Excellent communication

Job description

Lloyds Banking Group is hiring for a part-time Customer Support role based across branches in Scotland, including Argyle St and Sauchiehall St. The role is 28 hours per week, with every other Saturday. Expect face-to-face customer support, basic banking tasks, and guidance on digital services.

We offer a flexible 28-hour pattern, typically 10am–4pm, with a 30-minute lunch break, and discuss changes collaboratively as customer needs evolve.