Part-Time Bank Customer Support & Digital Guidance

Lloyds Bank plc; Coatbridge; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Pension 15%

Annual bonus

Private medical

Share schemes

Holiday allowance 22 days

Job summary

Customer Support role in Coatbridge at Lloyds Banking Group. You will work in a branch, 28 hours per week, including Saturdays, helping customers with everyday banking and guiding them through digital services.

Starting salary £20,960, increasing to £21,560 after six months, with flexible working options and a supportive team. The role focuses on compassionate service during important moments, such as bereavements or fraud concerns, and building confidence in online banking.

Qualifications

• At least 12 months customer service experience.
• People-focused with empathy and integrity.
• Ability to build relationships and deliver great service.

Responsibilities

• Provide face-to-face customer support in a branch.
• Assist with everyday banking tasks and guide customers.
• Help customers use online and mobile banking.
• Identify opportunities to connect customers with products.

Job description

Customer Support role in Coatbridge at Lloyds Banking Group. You will work in a branch, 28 hours per week, including Saturdays, helping customers with everyday banking and guiding them through digital services.

Starting salary £20,960, increasing to £21,560 after six months, with flexible working options and a supportive team. The role focuses on compassionate service during important moments, such as bereavements or fraud concerns, and building confidence in online banking.