Inbound Banking Support Specialist – Glasgow (Hybrid)

Teleperformance; Clydebank; Sur place; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Savings Discounts

Holiday Purchase Scheme

Workplace Pension

Refer-A-Friend bonus

Résumé du poste

Teleperformance is seeking a Customer Service Specialist for the Personal Banking line on a Glasgow-based campaign with Lloyds Banking Division. The role requires attentive customer support, strong English, and the ability to handle inquiries on transfers and digital banking.

Initially on-site in Glasgow with two weeks of in-person training, the position offers permanent full-time hours and a path to on-site or at-home work based on performance. Prior call centre experience is preferred.

Qualifications

• One year of customer service experience is preferred.
• Excellent verbal communication skills in English essential.
• Professional, polite telephone manner and empathy when handling customers.

Responsabilités

• Answer inbound calls and provide positive banking-related support.
• Assist customers with transfers, direct debits, and digital banking questions.
• Promote Internet Banking and the bank's full range of services.
• Record and resolve complaints at first touch where possible.

Connaissances

Customer service

English fluency

Phone handling

Communication

Numeracy

Description du poste

Teleperformance is seeking a Customer Service Specialist for the Personal Banking line on a Glasgow-based campaign with Lloyds Banking Division. The role requires attentive customer support, strong English, and the ability to handle inquiries on transfers and digital banking.

Initially on-site in Glasgow with two weeks of in-person training, the position offers permanent full-time hours and a path to on-site or at-home work based on performance. Prior call centre experience is preferred.