Inbound Personal Banking Support Specialist (Hybrid)

Teleperformance; Renfrew; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Workplace Pension

Holiday entitlement 28 days

Job summary

Teleperformance in Glasgow is hiring a Customer Service Specialist for the Personal Banking line with Lloyds Banking Division. The role is office-based, 40 hours weekly, with full-time permanent status. Training is two weeks on-site in Glasgow, Cuprum Building, Argle Street City Centre.

Initial placement is on-site for the first three months, after which on-site or home-working is possible depending on performance. A minimum of one year in customer service is required.

Qualifications

• Minimum 1 year experience in customer service.
• Excellent verbal English communication.
• Flexible to work across 08:00–22:00, Monday to Sunday.
• Able to work on-site in Glasgow during training.

Responsibilities

• Answer inbound calls and provide first-contact customer support.
• Assist customers with personal banking queries—transfers, direct debits, digital banking support.
• Help customers in financial difficulty with empathetic, accurate guidance.
• Promote and explain online banking channels to customers.

Job description

Teleperformance in Glasgow is hiring a Customer Service Specialist for the Personal Banking line with Lloyds Banking Division. The role is office-based, 40 hours weekly, with full-time permanent status. Training is two weeks on-site in Glasgow, Cuprum Building, Argle Street City Centre.

Initial placement is on-site for the first three months, after which on-site or home-working is possible depending on performance. A minimum of one year in customer service is required.