Lloyds Banking Group Customer Support - Washington

Lloyds Bank plc; Washington; On-site; GBP 24,000 - 25,000; Part time

Benefits offered by this job

Pension contribution up to 15%

Annual performance bonus

Private medical with BUPA

Share schemes

Discounted shopping

22 days holiday plus bank holidays (PT

Wellbeing initiatives

Parental leave policies

Job summary

Lloyds Bank plc is hiring for a part‑time Customer Support role. The position involves working across Washington, Consett & Sunderland branches, averaging 31.5 hours per week with a rotating pattern.

You will provide in‑person support, guide customers on digital banking, and help with everyday banking tasks while building trust and confidence in our services. You will join a supportive team, with a clear progression path through the Group's Skill Progression Framework, and opportunities to move

Qualifications

• Minimum of 12 months customer service experience.
• A people person with genuine care for helping others with their finances.
• Ability to quickly build relationships to give customers a fantastic experience.

Responsibilities

• Provide face‑to‑face customer support in branches.
• Assist with everyday banking tasks and guide customers to digital services.
• Help customers use online and mobile banking independently.
• Identify opportunities to connect customers with appropriate products and services.

Skills

Customer service

Empathy

Communication

Job description

End Date Friday 14 August 2026 Salary Range £26,200 - £26,200 We support flexible working - more information on flexible working options Flexible Working Options Flexibility in when hours are worked

Job Description Summary

A part-time branch-based opportunity working 31.5 hours per week

Job Description

JOB TITLE: Customer Support

SALARY: £23,580 increasing to £24,255 after 6 months

LOCATIONS: Washington, Consett & Sunderland — working across both Lloyds and Halifax branches.

WORKING PATTERN: 31.5 hours per week on average across the following working patterns. Week 1: Monday to Friday, 9:00am to 4:00pm (32.5 hours). Week 2: Four weekdays, 9:00am to 4:00pm (26 hours), plus Saturday, 9:00am to 1:15pm (4.25 hours). Average of 31.4 hours per week

What you’ll be doing

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments — offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking. You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services. We don’t expect you to know everything about banking — we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic. As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.

What we’re looking for

• A minimum of 12 months customer service experience.
• A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
• A range of wellbeing initiatives and generous parental leave policies

Salaries are reviewed annually on 1 April as part of our annual pay review

We’ll also provide you with a full uniform, so you’ll always feel prepared and won’t need to think about what to wear for work each day.

We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.