Part-Time Banking Support Specialist

Lloyds Banking Group; Nottingham; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Pension contribution up to 15%

Annual bonus

Private medical with BUPA

Share schemes

Discounted shopping

22 days holiday pro-rated

Job summary

Lloyds Banking Group in Nottingham is seeking a part-time Customer Support colleague to assist customers in branches and help them with everyday banking tasks. You will support customers through moments of need, provide reassurance, and promote digital services to enable independent use of online banking.

The role requires at least 12 months of customer service experience, a people-focused attitude, and a willingness to work Saturdays.

Qualifications

• Minimum of 12 months customer service experience.
• Ability to quickly build relationships to give customers a fantastic experience.
• Strong empathy, care and integrity in interactions.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide face-to-face support to customers in branches.
• Assist with everyday banking tasks and explain services.
• Guide customers through online and mobile banking.
• Identify opportunities to connect customers with the right products.
• Remain calm under pressure and deliver great service.

Skills

Customer service

Relationship building

Empathy

Communication

Teamwork

Job description

Lloyds Banking Group in Nottingham is seeking a part-time Customer Support colleague to assist customers in branches and help them with everyday banking tasks. You will support customers through moments of need, provide reassurance, and promote digital services to enable independent use of online banking.

The role requires at least 12 months of customer service experience, a people-focused attitude, and a willingness to work Saturdays.